Enatega App: Order History Bug Report

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Enatega Customer Application Bug in Order History

Hey guys! Let's dive into this bug report about the Enatega Customer Application. It seems like there's an issue with the order history, and we need to get to the bottom of it. This article will break down the problem, how to reproduce it, what the expected behavior should be, and all the nitty-gritty details. So, buckle up and let's get started!

Discussion Category

This issue falls under the discussion category of Margaret-Petersen, specifically related to a liquor-delivery mobile application. It's crucial to address these bugs promptly to ensure a smooth user experience and maintain customer trust. After all, nobody wants their order history mixed up, especially when it involves something as sensitive as liquor delivery!

Bug Description

So, what's the buzz? The main issue is that the Enatega Customer Application has a bug in its order history. When a customer places an order from any restaurant and then checks their order history, the app stubbornly displays details from a very old order from a restaurant named 'The Dessert Table'. Imagine ordering a pizza and seeing a past order for cupcakes – not the best user experience, right?

Moreover, there's another layer to this cake (pun intended!). When a new order is placed, the app incorrectly changes the current order number to match a previous order number. This can lead to significant confusion and frustration, especially if customers are trying to track their orders in real-time. We need to ensure that the current order reflects the actual order details and not some historical data.

Why This Matters

This bug can cause several problems:

  • Customer Confusion: Users might not know the status of their current order.
  • Order Tracking Issues: Difficult to track the correct order if the order numbers are mismatched.
  • Loss of Trust: Inaccurate information can erode customer confidence in the application.
  • Support Overload: Increased customer support inquiries due to confusion and errors.

Steps to Reproduce the Bug

Okay, let's get our hands dirty and see how we can reproduce this bug. Here’s a step-by-step guide:

  1. Go to the Enatega Customer Application: Fire up the app on your device.
  2. Click on any restaurant: Pick your favorite restaurant from the list.
  3. Place an order: Add some items to your cart and place an order. Pretend you're really hungry!
  4. Go to the profile menu: Look for a profile menu button, usually found in the bottom navigation or a side drawer.
  5. Select Order History under My Orders: Navigate to the 'Order History' section within the 'My Orders' menu.
  6. Check Current Orders details: Here’s where the magic (or rather, the bug) happens. Check the details under 'Current Orders' and see if the order information and order number match your current, in-progress order.

What You Should Observe

If the bug is present, you'll likely see details from an old order, particularly one from 'The Dessert Table'. The order number displayed might also be incorrect, showing a previous order number instead of the current one. If you see this, congratulations! You've successfully reproduced the bug.

Expected Behavior

Now, let's talk about what should happen. In an ideal world, under 'Current Orders,' the app should display the details of the current, in-progress order. No ghostly orders from the past, no mismatched order numbers – just the accurate information about the customer’s latest culinary adventure.

Here’s a breakdown of the expected behavior:

  • Accurate Order Details: The order history should show the correct items, quantities, and any special instructions for the current order.
  • Correct Order Number: The order number displayed should match the actual order placed and be unique to that transaction.
  • Real-Time Updates: As the order progresses (e.g., from 'pending' to 'preparing' to 'out for delivery'), the app should reflect these changes in real-time.

Why This Matters (Again!)

Ensuring the correct behavior is crucial for:

  • User Satisfaction: Accurate order information keeps customers happy and informed.
  • Trust and Reliability: A reliable order history builds trust in the application.
  • Efficient Tracking: Customers can easily track their orders without confusion.
  • Reduced Support Burden: Fewer customer inquiries mean less stress on the support team.

Screen Recording

The bug report includes a screen recording (WhatsApp.Video.2025-01-15.at.11.49.12.AM.mp4) which visually demonstrates the issue. This is incredibly helpful because a picture (or in this case, a video) is worth a thousand words! Watching the screen recording can provide valuable context and clarity for developers trying to fix the bug. It shows the exact steps taken, the incorrect order details displayed, and the mismatched order numbers.

Why Screen Recordings Are Awesome

  • Visual Proof: Provides concrete evidence of the bug.
  • Clear Context: Shows the bug in action, making it easier to understand.
  • Reproducibility: Helps developers replicate the issue on their end.
  • Time-Saving: Reduces back-and-forth communication by clearly illustrating the problem.

Device Information

To further assist in debugging, the report includes device information:

  • Device: [e.g., Infinix Hot 50]
  • OS: [e.g., Android]
  • Browser: [e.g., Application]
  • Version: [e.g., 22]

This information is essential because bugs can sometimes be device-specific or OS-specific. Knowing the device model, operating system, browser (if applicable), and application version helps developers narrow down the potential causes of the issue.

Why Device Information Matters

  • Reproducibility: Helps developers test the bug on the same device and OS.
  • Root Cause Analysis: Certain bugs may only occur on specific devices or OS versions.
  • Targeted Fixes: Ensures the fix addresses the issue on affected devices.
  • Quality Assurance: Helps in creating a comprehensive testing plan.

Let's Wrap It Up

So, there you have it – a comprehensive look at the Enatega Customer Application bug in order history. We've covered the description of the bug, the steps to reproduce it, the expected behavior, and the importance of the included screen recording and device information. Addressing this bug is crucial for maintaining a positive user experience and ensuring customer trust.

By providing detailed bug reports like this, we can help developers quickly identify and resolve issues, making the Enatega app even better. Let's hope the developers squash this bug soon, so users can enjoy accurate order histories and seamless ordering experiences. Keep an eye out for updates, and happy ordering, guys! Remember, a bug-free app is a happy app!